Terms & Conditions

El Hawag offers herbal products, natural oils, cosmetics, spices and related goods through this website. These terms apply to use of the site and orders placed for delivery in Egypt. By placing an order, you agree to these terms as they stood when you ordered.

You may browse without an account. To order, provide accurate contact and delivery details and use the site lawfully. If a particular product has additional instructions or warnings on its label, please read those before use.

We aim to describe products, sizes, ingredients and intended use accurately. Packaging or natural characteristics such as colour, aroma and texture can vary between batches without changing the stated product identity or specifications. A material difference or defect remains subject to your legal rights.

Product information is general information. Herbal products and oils are not presented as a diagnosis, cure, treatment or substitute for medical advice. Follow label directions and seek qualified advice if you are pregnant, have a medical condition, take medicine or have known sensitivities.

Products are offered while available. Cart placement does not reserve stock. We confirm stock and the final payable amount during order processing.

Prices are shown in Egyptian pounds. The checkout shows applicable delivery charges, discounts and the total before you submit your order. Any taxes applicable to a sale are included or identified as required by law. We may correct a genuine display or system error; we will tell you the correct price and ask whether you wish to proceed. We will not charge an increased amount without your agreement.

Submitting checkout is a request to buy. An automated receipt confirms that we received it; acceptance follows stock, payment and, for cash on delivery, any necessary phone confirmation. We will tell you if an order cannot be fulfilled and return any captured payment.

We may decline or cancel an order for a legitimate reason such as unavailable stock, failed payment verification, an obvious pricing error, an invalid delivery address or suspected fraud. We will explain the practical reason where possible and respect any statutory remedy.

Where offered at checkout, you may pay cash on delivery or use the displayed online payment method. Cash is due to the courier when the order is delivered; some cash orders require phone confirmation before preparation.

Online card payments are completed through our payment provider's protected flow. We do not ask you to send card details by message. An order paid online is confirmed only after the provider verifies payment. If verification fails or remains pending, we will not treat the order as paid; any captured sum for an unfulfilled order will be refunded through the applicable payment process.

A code or automatic offer applies only when its published conditions are met, within its validity period and eligible products or quantities. The checkout total shows the discount actually applied. Offers cannot be converted to cash, and combinations are allowed only when expressly shown.

We may correct an obvious technical or pricing error and will contact you before proceeding at a changed price. A promotional condition never removes a mandatory return or defect right.

Available delivery areas, charges and any estimated time are shown at checkout. Estimates can change due to carrier capacity, weather or events outside our reasonable control; we will communicate a material delay and honour your applicable rights.

Please provide a reachable phone number and complete address. If delivery fails because the details are incorrect, the recipient cannot be reached or the parcel is refused, contact us so we can agree on a lawful next step. We will disclose any justified new delivery charge before a new attempt. A refused parcel is not automatically treated as a completed return or an agreement to forfeit payment.

Contact us promptly if you want to cancel before dispatch. If the parcel has already left, we will guide you through the appropriate return or delivery process. Refunds and exchanges are governed by our Return & Refund Policy and mandatory Egyptian consumer rights.

Keep account credentials private and tell us promptly if you suspect unauthorised access. You are responsible for accurate information submitted from your account, but this does not make you responsible for an unauthorised transaction where the law says otherwise.

Do not interfere with site security or availability, impersonate another person, submit fraudulent orders, scrape at harmful scale or use site content unlawfully. We may restrict abusive access while preserving existing order and consumer rights.

Product photography, text, branding and site design belong to El Hawag or their respective rights holders. You may use them for personal shopping; further commercial reuse needs permission.

We handle personal data needed for accounts, orders and support as described in our Privacy Policy. Contact customer service if you need the current privacy notice or have a data question.

We are responsible for obligations and remedies imposed by applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded, or prevents a claim for a defective, unsafe or misdescribed product.

If an event beyond reasonable control interrupts fulfilment, we will communicate the impact, take reasonable steps to resume service and address cancellation or refund rights under applicable law.

We may update these terms for future use of the site. An update does not retroactively change an accepted order or remove a mandatory right. The date above identifies this version.

Egyptian law applies to orders within Egypt. Any dispute may be brought before the competent Egyptian authority or court, without restricting a consumer protection route available by law. For help, call 16703; you may also contact the Egyptian Consumer Protection Agency if a complaint remains unresolved.